Client Development Manager – Finance, Investment, Banking (open vacancy) – Dubai

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Job Description

Account Manager, Client Development Manager, Business Development. Finance, Banking and Investments
The Client Development Manager is responsible for the development and maintenance of long-term relationships with defined Client base to ensure a high level of Client satisfaction and influence the broader adoption of existing and new services as well as the retention of existing business. As the Client advocate, he/ she must also provide actionable Client feedback that will enhance our products and service to earn client business.
The Career Opportunity:
Managing Account Relationships and SLA’s• Main point of contact on account, taking responsibility for the experience the Client has• Considers both the big picture as well as the day-to-day when managing the account• Develops and builds meaningful and lasting relationships with key and influential contacts• Effectively navigates around client organizations and leverages internal cross functional resources to create value• Continuous investigative and collaborative contact with Clients to gather strategic information about their business, understands their issues, uncovers unrecognized problems providing solutions to them• As owner of the SLA, co-ordinates with all other functions and third parties to help ensure service levels and value add offerings are attained and Client needs are met• Acts as a broker of capabilities or services for client, advocates internally and facilitates the involvement of sales and other functions to achieve common goals for the client • Understands the client usage of product/services and help define potential use cases or enhancements of new products to benefit client• Monitors and reports on the health of the relationship between us and Strategic AccountsLead Generation – Driving Increased Usage and Adoption of New Services• Plays an instrumental role in the initial sales cycle by researching Client business, identifying and qualifying leads, involving sales to negotiate and close opportunities• Promotes non benchmark services and identifies new product development needs by working across functions within the Client organization to understand their needs and based on their industry knowledge, contribute relevant input to product launch and marketing plans.• Seeks out cross and up selling opportunities• Drives interest in trials and demonstrations, participating in their presentation, after providing appropriate Client contacts throughout the Client organization who would be involved in product discussions or testing• Responds to incremental sales and incoming orders, which are processed via the sales administrator

Skills

 Retention• Close collaboration with the Commercial Managers• Prevents cancellations and mitigates risk by ensuring existing clients continue to derive value from our services• Ensures client derives value from enterprise-wide licenses to maintain loyalty by working closely with the Commercial Managers, Analytics Sales Specialists, Business Performance Managers, Client Service Managers and other functions, to drive increased usage and broad adoption
Reporting• Communicates potential client and/or market shifts, changes or reactions, as well as client needs back to appropriate levels• Monitors and reports on use of our services and usage levels.• Contributes to Account Plan and participates in plan implementation.• Work across regional boundaries with other CDMs to ensure the Client account plan is developed and executed consistently and effectively.• Provides status risk and opportunity, product development needs• Updates CRM• Monthly activity reportingQualifications• Proven experience of managing major or complex accounts, preferably in commodity or financial information provider role• Broad understanding/ communication skills of the oil industry including understanding the personas of front, mid and back office functions, as well as analysts

Job Details

Job Location
Dubai, United Arab Emirates

Company Industry
Banking

Company Type
Employer (Private Sector)

Job Role
Sales

Employment Type
Unspecified

Monthly Salary Range
$5,000 – $6,000

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Management

Years of Experience
Min: 3

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